Privacy Policy

Who we are

Matchstick (Matchstick Theatre Limited) are an arts company including many different forms and genres of art, including (theatre, music and exhibitions).

We run Matchstick Piehouse, a bar and restaurant in Deptford, where we host many different events.

Our website address is: https://matchsticktheatre.com.


What personal data we collect on our website and why we collect it:

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements


About the MATCHSTICK PRIVACY POLICY (Including Matchstick’s Piehouse)

Matchstick is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website (www.matchsticktheatre.com).
  • you make a ticket booking on our website.
  • you make enquiries on our website.
  • someone is interested in working with us.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Matchstick Piehouse is a restaurant/venue based at Railway Arches 213-214 Edward Street, Deptford, London.

Our registered office address is: Flat 2, Saint Michaels Centre, Desmond Street, London SE14 6JF.

How do we collect information from you?

We collect information from you:

  • when you make a ticket booking.
  • when you visit our bar/restaurant
  • make an enquiry.
  • when you sign up to marketing emails.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may purchase a ticket to dine at our venue.

When you make a booking:

Matchstick collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for

use in the case of no-shows (where applicable)

  • telephone number
  • company name
  • marketing preferences (whether you opt-in or opt-out)

When you eat at the Piehouse:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

Careers:

You may submit your CV if you’re interested in working for us or with us on unpaid art projects (theatre/music etc). This information is not limited to but may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at workwith@matchsticktheatre.com

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.
  • Keep a record of artists and collaborators who’ve worked with us or expressed a desire to work with us for future projects.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. Line Up for the provision of online ticket bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we have your permission to keep it.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at: workwith@matchsticktheatre.com

You have a right to request a copy of the personal information that Matchstick holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: workwith@matchsticktheatre.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance or informed of the changes. You will not however be given the choice to have your data deleted or withheld from the new owner or controller.

Changes to this statement

Matchstick will occasionally update this Privacy Policy to reflect company and customer feedback. Matchstick encourages you to periodically review this statement to be informed of how Matchstick Piehouse is protecting your information. This policy was last updated in May, 2018.


Contact Information

Matchstick welcomes your comments regarding this Privacy Policy. If you believe that Matchstick Piehouse has not adhered to this Privacy Policy, please contact Matchstick at workwith@matchsticktheatre.com We will aim to use reasonable efforts to promptly determine and remedy the problem as soon as possible and certainly within one whole calendar month.